Refund and Returns Policy

7. RESOLUTION&RETURNS

The client has 24h to rescind from the contract getting a full refund of the amount paid without any penalty and without having to specify reasons. In order to rescind from the contract the client should write to orders@elodiebrides.com

7.1 STANDARD SIZE DRESSES  AND ACCESSORIES

Client, who has purchased a Standard accessory or dress (where standard dress means a dress purchased in sizes from 38 to 46), has a period of fourteen days, which will start to run from the day of the delivery of the Product, to withdraw from the contract, without having to provide any reasons and without having to pay any penalty.

The right of return does not apply to the supply of goods custom made or clearly personalized and therefore, for made-to-order dresses/accessories, as by art.59 of Consumer Code.

The Customer of a standard Product can proceed with the return of the product/s purchased by accessing his personal area and following the procedure:

• enter personal account on the website
• select the Returns section
• enter registration email address and order number related to the product/s to be returned
• select the item/s to be returned
• select the reason for it
• select preferred refund method
• select method of sending the return back: collection organized by the Seller or courier selected by the Customer

Once the procedure is completed and eligibility for return confirmed, the customer will receive a confirmation email from Seller containing the shipping label (in case of choice of collection organized by the Seller) and the instructions to be followed in order to return the goods.

Once procedure is completed and the return accepted the Client will receive an email with shipping label and instructions for delivery.

In case of returns due to wrong or faulty products shipping costs are free of charge, in any other case shipping costs will be deducted from the refunded amount, .

In any case customs fees will be reimbursed.

To be accepted by the Seller, the Product must be in original condition, free from wear and tear, make-up, abrasion or stains and must not have been worn, altered or washed. Any label must be left attached. Furthermore, the Product must be returned in the original packaging.

All the Products will undergo a further quality control upon return: the Product integrity and authenticity will be verified. The Seller will refund the price within 10 working days from the approval of the return request. If, for any reason, the Product does not meet the requirements for the return, the same will be returned to the Client, with debit of the shipment and the price of the Product paid by the Client will not be refunded.

The refund will be made using the same payment method used for the purchase, unless the Client expressly agrees otherwise and will be equal to the amount paid minus customs fees, if any. Please note that time for re- crediting the amount may varies according to bank account and payment methods (credit cards may take up to 30 days)

The Client is responsible for the loss or damage of the Product until the actual redelivery to the Seller.

Please note that the Products are handcrafted and, therefore, any small imperfections, color nuances, streaks are not to be considered defects / faults, but rather typical aspects of a natural product of Italian manufacture.

7.2 MADE TO ORDER DRESSES AND ACCESSORIES

Elodie Brides made-to-order dresses are manufactured specifically for each customer in accordance with the information provided when the order is placed (by filling the “Insert your measurements” form). The Seller’s mission is to provide the perfect dress, however it might happens:

• Manufacturing defects – internal quality control are manually and individually taken on every garment although imperfections may occasionally go unnoticed;

• Non-compliance with the order – tailored made size does not correspond to client’s own measurements

The seller assumes full responsibility for resolving the above issues at no extra charge. Depending on the type of the problem the seller will either alter the dress if possible, or manufacture a new one. In any event, the customer will not be charged.

Considering customized dresses are made especially for Client’s size ranges and height the Seller is unable to offer returns (art. 59 of the Consumer Code), so no refund will be issued.

To request assistance the Client should write to support@elodiebrides.com with a description of the problem and order number as email’s subject. Depending on the type of problem, our tailoring team will decide how to proceed.

Assistance can be requested if the dress has not been worn or washed unless otherwise stated by our customer care team and in any case by 14 days from delivery date.